Important Disclaimer: IGNOU Mate is an independent utility application developed by JNU Infosoft to help students of Indira Gandhi National Open University (IGNOU) easily access university resources. The App is NOT affiliated with, authorized, or endorsed by Indira Gandhi National Open University (IGNOU) or any official government agency. All resources and links point to public domains.
1. Information We Collect
We collect several types of information to provide and improve our services, automate app features, and facilitate absolute ease of use for students:
- Personal & Authentication Information: Name, Email Address, and Login Type (e.g., email/social registration methods).
- Detailed Student Profile & Academic Information:
- Enrollment Number (`enrollment`)
- Selected Course (`selectedCourse`) and Course Medium (`courseMedium`)
- Student Address (`address`)
- Admission Year (`stdAdmissionYr`) and Admission Validity (`stdAdmissionValidUpto`)
- Date of Birth (`stdDOB`)
- Father's Name (`stdFatherName`)
- Study Center Name (`studyCenter`) and Study Center Code (`studyCenterCode`)
- Regional Center Code (`stdRegionalCenterCode`)
- Mobile Number (`mobileNo`) and Email ID (`emailId`)
- Usage Data: Information about how the app is accessed and used, including crash reports and basic performance analytics.
- Cookies & Web Data: Since we integrate with university portals, temporary session data may be stored to facilitate automatic data fetching.
2. How We Use Your Information
We use the collected data for various purposes to make resource access smooth and automatic:
- To provide, maintain, and automate the Service (e.g., auto-filling enrollment, regional codes, and course parameters to fetch your grades, hall tickets, study center assignments, and documents from university portals without manual typing).
- To notify you about changes to our Service.
- To allow you to participate in interactive features when you choose to do so.
- To provide customer support.
- To monitor the usage of the Service and detect technical issues.
- To provide you with university-related announcements and updates.
3. Data Storage and Security
Your academic data (like enrollment number) is primarily used to request information from official university servers.
- Local Storage: Most of your academic records (grades, material status, etc.) are stored locally on your device for offline viewing.
- Encryption: We use standard security protocols for all data transmission between the app and our servers.
- Security: While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet is 100% secure.
4. Third-Party Services
We employ third-party companies and individuals to facilitate our Service:
- Firebase: We use Firebase for authentication, cloud database, and crash analytics.
- Google AdMob: We display advertisements to support the development. AdMob may collect device identifiers to serve personalized ads.
- University Portals: The app interacts with official IGNOU websites to fetch your data; your interaction with these portals is subject to their own privacy policies.
5. Device Permissions
The app may request the following permissions:
- Internet Access: To fetch your university data and download materials.
- Storage: To save downloaded assignments and study materials on your device.
- Notifications: To keep you updated on new announcements and results.
6. Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13.
7. Your Data Rights
You can delete your linked accounts or clear all local data at any time through the app settings. If you wish to delete your main account, please contact us or submit a deletion request online via our dedicated Account Deletion Page.
8. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date".
9. Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at: jnu.infosoft@gmail.com